FAQS

How often are preorders run?

Preorders open on the 15th of every month and remain open for 2 weeks.

How long will it take to receive my order?

From close of preorder to shipment to you is approximately 5-7 weeks.

Do you offer retail?

Currently no, but hope to in the near future.

Do you offer BYO tile printing?

Yes I do, in each preorder you will find a BYO listing, select this , choose your base and scale and checkout as usual, tile needs to be seamless at least 300dpi and you need to have any relevant licenses from designer to print. Tile/s will need to be sent to me at fabricbylilandannie@gmail.com with the order number in the subject line. After fabric has arrived and been sent your tile will be deleted from my system.

Do you have afterpay?

Sorry no.

Can I pickup my order?

Yes pickup is available from Clayfield Brisbane.

My fabric is faulty, what do I do?

Occasionally there may be faults in the fabric, whilst I do my best to check each piece before shipping some may slip through, if the fault is larger than a 5 cent piece please send me an email with a photo and I will organise a reprint or refund on return of fabric.

Do you offer refunds for change of mind?

No sorry I don’t.